Privacy Policy HeartfulCraft.com Effective Date: 2026

HeartfulCraft (“Company,” “we,” or “our”) respects the privacy of our users (“User,” “you,” or “your”) and is committed to protecting it through this Privacy Policy. This document outlines the nature, purpose, use, and protection of the personal data we collect when you visit www.heartfulcraft.com (“Site”) or engage with us via any communication channel.

1. Information We Collect

1.1 Personal Information – We collect information you voluntarily provide when:

• You make a purchase
• You fill out a contact or quote request form
• You subscribe to newsletters or submit product inquiries
• You apply to become a merchant exporter or reseller

This may include: Full Name, Phone Number, Email Address, Shipping/Billing Address, Country, Business Name, and Custom Order Notes.

1.2 Transaction Information – We collect details related to payment transactions but do not store or process credit card or bank information directly. All payments are securely handled by certified third-party payment gateways.

1.3 Technical Data – We may automatically collect device information, browser type, IP address, time zone, language settings, and browsing actions for analytics purposes.

2. Purpose of Data Collection

We collect and process personal data solely to:

• Fulfill orders and deliver purchased products
• Communicate with you about your order, quote requests, or product details
• Provide customer support (via email or platform messaging only)
• Verify identities of merchant exporters
• Improve user experience through analytics
• Comply with legal obligations

3. Data Security

3.1 We implement appropriate physical, technical, and organizational measures to secure your data against accidental loss, unauthorized access, misuse, alteration, or disclosure.

3.2 Access to user data is restricted to authorized personnel only, and access is granted strictly for order processing, marketing (where permitted), and compliance purposes.

4. Data Retention

4.1 We retain user data only as long as required to:

• Fulfill the purposes stated above
• Comply with legal, accounting, or regulatory obligations

4.2 If you request deletion of your data and no active order or legal obligation remains, your data will be securely deleted from our servers within 30 business days.

5. Sharing and Disclosure

5.1 We do not sell, rent, or trade your personal data to any third party.

5.2 We may share your information only with:

• Third-party logistics providers for delivery purposes
• Certified payment gateways for order processing
• Legal authorities when required under applicable law or regulation

5.3 Merchant exporters or resellers do not have access to your personal data unless you have initiated communication with them independently.

6. User Rights

You may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent to receive marketing communications at any time

To exercise these rights, please contact us via the form provided on the website.

7. International Transfers

As a global platform, your data may be transferred to and processed in countries other than your own. We ensure such transfers are carried out with appropriate safeguards as per applicable data protection regulations.

8. Cookies and Tracking Technologies

We use cookies to improve site functionality, enhance user experience, and analyze traffic. You may choose to disable cookies through your browser, although certain features of the Site may become unavailable.

9. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page and become effective immediately upon publication. Your continued use of the Site constitutes your acceptance of the updated Policy.

10. Contact Us

All questions or requests related to your personal data must be submitted through the official contact form available at www.heartfulcraft.com.

We do not offer phone or chat-based support regarding data privacy issues.

All rights reserved.
HeartfulCraft.com